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Reach out to your Sales Representative and they can add the items to your existing order. Sometimes products are unavailable to order due to a lead time, quality issues, or limited inventory. 

Additional information can be found by logging in to your online ordering portal. Many items have pictures and product details viewable by selecting “VIEW PDF” on your ordering portal. If additional information is not yet available, please contact your Sales Representative as some details are accessible internally or can be requested through our procurement team.

Contact your Sales Representative and inquire about the availability of similar products. If our available products will not meet your needs, please provide the product details, your expected usage of this product, and when you will need it by directly to your Sales Representative so they can work with our Procurement Team to source and stock the product.

Order history is available both on the mobile app and through your Customer Dashboard on the website. Both require you to login first to access this information. If additional information is needed, please contact your Sales Representative or our Customer Service team (800) 300-2737.

Accessing order history through your Customer Dashboard. Once logged in to your online ordering platform, you will select “Order History” from the blue menu bar.

Accessing order history through the Mobile App.

Limit your search terms — instead of searching for a specific type of chocolate, start by searching “choc” or “chocolate.” You can also search by brand in some circumstances, organic, vegan (also searchable using “VGN”), gluten free (also searchable using “GF”), and other commodity groups such as bread (also searchable using “BRD”).

Additionally, if you are searching on our website, ensure you have selected “browse catalog” and not just viewing your tailored ordering profile.  Additional search features on our online ordering portal are depicted below.

Request an online account through your Sales Representative. They should be able to set you up with a username and password within 24 hours. You can later reset your password as needed.

Once logged in to your online ordering platform, you can select “Change My Password” on the blue menu bar.

With the new online ordering platform, you will need to select “Dashboard” from the top menu and then “Sign Out” from the lower blue menu.

Not only do you have the functionality of the online ordering platform to place an order, view past order history, make a payment, and even change your password, but additionally you have a Customer Dashboard full of resources to support your Food Service operation. From Produce Market Reports to updates on what is available at the Farmers Market and Product Flyers to Menu Planning Seasonality resources, everything you need is just a click away!

Request additions or changes to your order guide directly with your Sales Representative. You can also order off of your order guide by searching our complete catalog online and adding items to your cart. For future convenience, your rep can add or remove items to your order guide that coincide with your frequently used items.

You can set up automatic weekly Credit Card payment through the agreement below. Alternatively, you can make credit card payments through your online ordering profile.

In order to initiate direct bank transfer payments, please fill out the ACH Authorization agreement and submit it to your Sales Representative for processing with our Accounting Department.

You can make a payment through your online ordering platform. See instructions on the payment process in the tutorial below.

We’re sorry there is a delay in receiving your order. We strive to arrive within your delivery window, but at times there are circumstances beyond our control that may delay our arrival. To receive an accurate update on your order’s location and estimated time of arrival, please call your Sales Representative or our Dispatch team (800-300-2737). 

Please advise your Sales Representative or our Customer Service team (800-300-2737) that you plan to pick up your order at “Will Call” instead of delivery. They will ensure it is ready for you upon arrival. We recommend calling in advance of your arrival to confirm your order is ready for pickup to minimize your wait time. When you arrive at our warehouse (Located at 2652 Long Beach Ave. #2, Los Angeles) check in at the Will Call office near Door 30. They will have your order brought out to your car as soon as possible.

Contact your Sales Representative and they can share more with you about our Farmers Market program and get you signed up for our weekly availability email!

Please reach out to your Sales Representative. They can connect with our Dispatch team to ensure your delivery window is updated for future deliveries.

We have routes that deliver throughout the night. In order to be routed as a night drop, please fill out the agreements below and notify your Sales Representative so our Dispatch team can be notified accordingly. Please note, the night drop route requires an early order cut-off at 6pm.

Our seasonality calendar is based on harvest histories and is intended as an informative guide to help you menu plan. Some items may not be available due to weather or unforeseen circumstances. Check with your rep for additional information and to confirm availability. Items that, historically, provide the best value are noted in BOLD in the PDF linked here.

Join our weekly newsletter! We send out updates on what is available through our Farmers Market Program, exciting seasonal items, and relevant changes in the produce market. Just reach out to your rep and ask to join our e-mail newsletters!

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